Your patient satisfaction scores went up by two points this month. YAY! Your patient satisfaction scores went down three points the following month. Boo! Those monthly scores feel like an emotional roller coaster, right? Then you add on all the other relevant quality outcome measures your employer has decided are important and it can get even more crazy and complex. Depending on your manager, they either take them very seriously or they understand the complexities of measuring patient outcomes. How do we handle all the new data coming at us more sanely? Here's a solution. Statistical Process Control. What is it? Here's a generally agreed upon definition: Statistical process control (SPC) is a method of quality control which employs statistical methods to monitor and control a process . This helps to ensure that the process operates efficiently, producing more specification-conforming products with l...